Critical thinking for AI

Think first.
Prompt second.
Verify always.

THINK strengthens the cognitive skills people need to use AI effectively across their work—not just the technical skills needed to operate the tool.

AI training teaches people how to use the tool. THINK teaches them how to think before, during, and after using it.

The THINK framework

Five skills for better AI decisions.

Because a powerful tool cannot compensate for the wrong problem, a broken process, an unchecked assumption, or an inaccurate answer.

Clarify the need and identify the root cause before asking AI for an answer.

Understand the current process before deciding what should change or be automated.

Surface and challenge biases, premises, habits, and the status quo.

Work with AI to explore solutions you may not have considered.

Verify the data, calculations, conclusions, and recommendations AI produces.

THINK in action

A request that sounds like a solution may be masking a different need. THINK helps people slow down long enough to solve the right problem.

T
Target the real problem
People need to make better decisions using data—not necessarily build a dashboard.
H
How does it work today?
How are decisions made now? What information is used? What is difficult or time-consuming?
I
Identify your assumptions
Why assume a dashboard is the answer? Alerts, summaries, or conversational data access may work better.
N
Navigate the possibilities
Use AI to uncover additional ways to address the need, then compare them thoughtfully.
K
Know before you trust
Confirm that the underlying data, calculations, and conclusions are accurate.

A foundation for AI readiness

THINK can support employees, managers, teams, and leaders who are expected to use AI responsibly and productively.

Explore THINK